Refund Policy

Effective date: July 5, 2026

This Refund Policy explains the general rules that apply to cancellations, refunds, and related requests made through Giftory.

1. General Principles

Refund eligibility depends on the type of product or service, the order status, the participating store, the payment status, the fulfillment stage, and applicable law.

2. Orders That May Be Eligible for Refund

A refund may be considered in situations such as:

• the order is cancelled before processing or fulfillment begins;
• the item is unavailable and no suitable replacement is accepted;
• the order cannot be fulfilled or delivered for operational reasons;
• the customer receives the wrong item or a materially damaged item, subject to review;
• the order is duplicated due to a payment or system issue;
• a refund is required under applicable law or approved by Giftory after review.

3. Orders That May Not Be Eligible

Refunds may be limited or unavailable for:

• personalized or custom-made products after preparation starts;
• perishable or time-sensitive products after preparation or dispatch;
• orders where the issue results from incorrect customer-provided delivery information;
• completed deliveries where no valid issue is established;
• cases involving misuse, abuse, or fraudulent conduct.

4. Cancellation Timing

Customers should request cancellation as early as possible. Once a store has started preparing the order, or once the order has moved into advanced fulfillment or delivery stages, cancellation may no longer be possible.

5. Review Process

Giftory may request supporting information to review a refund claim, including photos, order details, delivery details, or communication history. Refund decisions may require operational review, merchant confirmation, payment verification, or fraud checks.

6. Refund Method

Approved refunds are generally returned to the original payment method unless another legally permitted method is required. Where allowed, a refund may instead be handled through an agreed alternative method.

7. Processing Time

The time required for a refund to appear depends on the payment provider, banking network, and original payment method. Giftory can initiate the refund, but final posting times may vary by provider.

8. Delivery and Service Fees

Delivery fees, service fees, gateway fees, or other charges may or may not be refunded depending on the reason for the cancellation or refund, the stage of fulfillment, and the applicable rules.

9. Abuse Prevention

Giftory reserves the right to deny refund requests that appear abusive, dishonest, repetitive without basis, or inconsistent with platform rules or applicable law.

10. Changes to This Policy

We may update this Refund Policy from time to time. The latest version becomes effective when posted on the platform.

11. Contact

If you need help with a cancellation or refund request, please contact Giftory through the support channels available on the platform.