Legal

Privacy Policy

These policies are maintained by Giftory and apply to your use of the platform.

Last updated: July 8, 2026

Privacy Policy

Effective date: July 7, 2026

This Privacy Policy explains how Giftory collects, uses, stores, and protects personal information when you use our website, applications, and related services.

1. Information We Collect

We may collect the following categories of information:

  • Account information such as your name, phone number, email address, and login details.
  • Order information such as recipient details, delivery address, order notes, and purchase history.
  • Payment-related information required to process transactions through our payment providers. We do not intentionally store full card details unless handled by an approved payment processor.
  • Device and usage information such as IP address, browser type, app interactions, and technical logs.
  • Customer support communications and any information you provide when contacting us.

2. How We Use Information

We use personal information to:

  • create and manage your account;
  • process orders, payments, refunds, and deliveries;
  • connect customers with stores and service providers on the platform;
  • provide customer support and respond to requests;
  • improve platform performance, security, fraud prevention, and user experience;
  • send important service notifications, order updates, and account communications;
  • comply with legal, regulatory, tax, and operational requirements.

3. Sharing of Information

We may share information with:

  • stores, merchants, and fulfillment partners when needed to complete an order;
  • delivery and logistics providers for shipping and delivery services;
  • payment processors and financial service providers for transaction processing;
  • service providers who support hosting, analytics, notifications, support, or security;
  • government authorities, regulators, or law enforcement when required by law or to protect rights and safety.

We do not sell personal information in the ordinary course of business.

4. Data Retention

We retain information for as long as necessary to provide the services, maintain business records, resolve disputes, enforce agreements, prevent fraud, and comply with legal obligations.

5. Security

We use reasonable technical and organizational measures to protect information against unauthorized access, misuse, loss, or disclosure. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

6. Your Choices and Rights

Subject to applicable law, you may have the right to:

  • access or update your account information;
  • request correction of inaccurate personal data;
  • request deletion of information where legally permitted;
  • object to or restrict certain processing;
  • withdraw consent where processing depends on consent.

Some requests may be limited where we must retain certain information for legal, tax, fraud prevention, or operational reasons.

7. Cookies and Similar Technologies

We may use cookies and similar technologies to keep you signed in, remember preferences, measure usage, and improve the platform. Please review our Cookie Policy for more details.

8. Third-Party Services

Our platform may include links or integrations with third-party services. We are not responsible for the privacy practices of third-party services outside our control.

9. Children's Privacy

Our services are not intended for children unless permitted under applicable law and supervised by a parent or legal guardian where required.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will become effective when posted on the platform unless stated otherwise.

11. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact Giftory through the contact details made available on the platform.